We made a mistake!
July 18, 2016
246 commercial customers were charged the incorrect electrical rate for part of the April 2016 and June 2016 bi-monthly billing periods. A key stroke error caused the incorrect rate to be entered into the billing system. This temporarily increased the rate by approximately twenty percent for 64 days. Staff discovered this when reviewing those billing periods and acted immediately to correct the mistake.
We’re sorry to have charged our customers at an increased rate and to have not caught the error sooner.
All affected customers have been contacted.
We are issuing a credit to each account and reissuing June’s bills with the credit included. Customers may request a refund if their account is in a credit balance. The Finance Department has reviewed its procedure for changing billing rates and has made appropriate changes to mitigate this type of error.
For more information, please contact Roxanne Shepherd, Chief Financial Officer at (250) 442-8266.
Public Notice – BC Hydro Scam Call
July 7, 2016
A scam call claiming to be BC Hydro has been going around requesting a random dollar amount be paid to Pay Safe – Daniel Gauthier 250-800-0955 ext 3057.
The City of Grand Forks does not cut off power unless requested by the property owner. Persons notified by the City of a power disconnection are given the chance to appear before council before any action is taken.
For more information or if you are unsure of a call you received about your electricity please call the City at (250) 442-8266 or email email@example.com
From the Office of the Mayor
For the Record – council code of conduct
June 24th, 2016 – In direct response to the article and editorial June 29 2016 in the Grand Forks Gazette about the Council Code of Conduct:
- The public was not “shortchanged” as Council had quorum, added the late item by majority vote, and adopted the policy by majority vote.
- The actions of Council were not “unconscionable” as it acted in compliance with the Community Charter and regularly scheduled meetings are expected to occur when some members are absent as long as quorum is achieved. Councillors may also attend remotely if they so desire.
- Conjecture on the feelings or intent of Councillor Ross is just that, an opinion guessed by the author.
- Policy 308 does not prohibit councillors from speaking publicly; rather, it prohibits councillors from “undermining or criticizing other Members, Administration, and Staff, in public or to the media”.
- The Regular Council Meeting was held June 27 and not June 28.
Grand Forks Annual Report – 2015
June 13th, 2016 – We are pleased to introduce the 2015 Annual Municipal Report for the City of Grand Forks. 2015 was a year of growth and accomplishments and the City is proud to share these highlights. The Annual Report is a legislative requirement of Local Governments as identified in section 98 of the Community Charter.
PUBLIC NOTICE: FEES & CHARGES BYLAW
Click Here for More 2016 Media Releases